Subject: Re: Tech Support Candidate - MD Shabbir Ahmed
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 27 Aug 2022 01:33:57 -0700 (MST)

average comm,no experience in networking 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Saturday, August 27, 2022 1:52:52 PM 
Subject: Fw: Tech Support Candidate - MD Shabbir Ahmed 

Interview for system admin profile 

From: MD Shabbir Ahmed <[email-masked]> 
Sent: Saturday, August 27, 2022 12:18 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; Aishwarya Jaiswal <[email-masked]> 
Subject: Tech Support Candidate - MD Shabbir Ahmed 

	

	
			Tech Support Test 
		
	Name 	MD Shabbir Ahmed 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 9643457553 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Jamia Nagar, New Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	TechTwigs Technologies Pvt. Ltd. 	System Administrator 	Still Working 	41017 
Previous Employer 1 	Future Focus Infotech Pvt. Ltd. 	System Administrator 	17/01/2019 	
Previous Employer 2 	Value Point Systems Pvt. Ltd. 	System Expert 	30/06/2017 	
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	The troubleshooting steps depend on the "error" that is displayed on the browser. 

Error 1- "Computer is not connected to internet" 
----------------------------------------------------- 
Troubleshooting Steps- 
1)Check if the computer is connected to internet. 
2)If it is not, then connect it using an ethernet cable or wifi and check. 
3)If the computer is not getting connected to internet through an ethernet cable, then check whether the ethernet cable is fine, check with a working ethernet cable. 
3)If the computer is not getting connected to internet through a working ethernet cable, then uninstall LAN driver from device manager, restart the computer and check. 
4)If the issue is still there, then try connecting the computer to wifi. 
5)If the computer is not getting connected to internet through wifi, make sure that a correct password is being used. 
6)If correct password is being used, uninstall wireless driver from device manager and restart the system and check. 
7)If the issue still persists, then restart the router and the computer again, try establishing wifi connection and check, hope this resolves the issue. 

8)If the issue still persists then reset Network Stack. 

-Open command prompt with administrative rights. Type following commands : 

ipconfig /release, press enter 
ipconfig /flushdns press enter 
ipconfig /renew, press enter 
netsh int ip reset, press enter 
netsh winsock reset, press enter 

Restart the router and the computer and check, hope this step resolves the issue. 

Error 2: "DNS resolver can not resolved the address www.ndtv.com" 
------------------------------------------------ 
Other websites are opening and only NDTV website is not opening. 
Troubleshooting steps- 
1)Open command prompt with admin rights 

ping www.ndtv.com 

If the NDTV server is live, then, in command prompt, type 

ipconfig /flushdns press enter 
netsh int ip reset, press enter 
netsh winsock reset, press enter 

Change Default DNS server to Google DNS server by filling 8.8.8.8 as ip address in network settings of IPv4 

Restart the computer and check, hope this step resolved the issue. 

Thanks. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Steps- 
------- 
1) Enable Bluetooth in mobile phone 
2) Power ON Bluetooth Speaker 
3) Scan for Bluetooth devices from the mobile phone. 
4) Find the Bluetooth speaker name in the list 
5) Pair and connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	My Skills 
-------------- 
1) Ability to listen patiently. 
2) Ability to convey the message clearly and in simple words. 
3) Time management. 
4) Sound technical knowledge. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4