Subject: Tech Support Candidate - Vikash Panwar
From: Vikash Panwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Aug 2022 01:41:39 -0400

| | Tech Support Test

Name | Vikash Panwar
E-mail | [email-masked]
Phone Number | (+91) 8570856265
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Picarr technology | System administrator | | 22250
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. If the website is not opening in Internet explorer then I try to open link in other browsers like Microsoft chrome,Mozilla firefox.
Step 2. Delete the browser history,Temp & prefetch files.
Step 3. Reset the browser.
Step 4. Try to open URL in incognito mode.
Step 5. Add the URL in Java security  in edit site list.
Step 6. Restart the machine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Open setting of your mobile.
Step 2. Click on bluetooth option.
Step 3. Turn on bluetooth.
Step 4. Search you device in available device if you are trying to connect with mobile first time or if you are not then search in paired device.
Step 5. Click on device to connect and your device is connected.

What according to you makes you a good candidate for customer service or technical support job?

• Good communication skil
• Tecnical knowledge
• Quick learner to new software and hardware
• Troubleshooting skill
• Ability to explain technical information to user clearly
• Web support

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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