Subject: Tech Support Candidate - Ankit kathnaur
From: Ankit kathnaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Aug 2022 01:26:57 -0400

| | Tech Support Test

Name | Ankit kathnaur
E-mail | [email-masked]
Phone Number | (+91) 9958810597
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | S&P global | Technical support associate | 31/01/2022 | 41000
Previous Employer 1 | Teleperformance | Technical support executive | 07/07/2021 | 18000
Previous Employer 2 | Bient Technologies | Business Development Executive | 14/10/2019 | 14000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Below are possible troubleshooting steps:
1. Please check the error code if any visible on browser window.
2. Check for internet connection.
3. If error code is 503 or 404 then could be the possibility that website server is down.
4. Try opening website on different browser.
5. Try opening website on different device.
5. Clear browser cookies and caches then restart the browser and then check for the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are steps:
1. Power on bluetooth speaker and put it on discover devices by pressing Bluetooth button on speaker.
2. Enable Bluetooth on phone and open bluetooth devices.
3. Put phone on discoverable mode and then search for the device you wish to connect under available devices section.
4. Pair the device by clicking on pair.
6. Device is connected.

What according to you makes you a good candidate for customer service or technical support job? | According to me a candidate must be a good listener so that he/she can figure out the exact issue and troubleshoot accordingly. A candidate should possess technical knowledge and should remain calm even if the customer is irrated.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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