Subject: Tech Support Candidate - Utkarsh ahlawat
From: Utkarsh ahlawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Aug 2022 11:28:22 -0400

| | Tech Support Test

Name | Utkarsh ahlawat
E-mail | [email-masked]
Phone Number | (91) 9808743806
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact PVT LTD | technical associate | working | 36000
Previous Employer 1 | CMS IT SERVICES | technical analyst | 05/10/2020 | 18000
Previous Employer 2 | PROGRESSIVE INFOTECH | desktop support | 29/12/2019 | 16000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. first check the internet connection .
2.tried to removed cached of browser .
3. reset the browser setting .
4.  perform a reset of your DNS cache and temporarily disable your firewall/antivirus and try to check the site again.
5. tried Flush DNS IP renew and release .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. first open the blue tooth of your phone .
2. open the speaker blue tooth button.
3. search for available device ones blue tooth speaker  find click on connect and pair the device .

What according to you makes you a good candidate for customer service or technical support job? | according to me a good candidate is one who has  experience, strong interpersonal skills and basic to advanced troubleshooting skills to provide support and handle issue . technical support is one who have all the skills to troubleshoot issue for end user and customer support .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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