Subject: Tech Support Candidate - RITESH RAI
From: RITESH RAI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Aug 2022 07:36:36 -0400

| | Tech Support Test

Name | RITESH RAI
E-mail | [email-masked]
Phone Number | (91) 9169167104
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pinelabs | Senior executive | Currently working | 41000
Previous Employer 1 | Mobikwik | Senior associate | 8 oct,2021 | 27000
Previous Employer 2 | Paytm | Senior associate | 25 oct 2019 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart the computer.
2. Make sure the internet connection works.
3.Check if the website is down for everybody or just me.
4.fixing DNS cache.
5.Disable other interfering software.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Put Bluetooth speaker into pairing mode.
2.Swipe down from the top of android screen.
3.Tap and hold the Bluetooth icon.
4.Select the option to pair a new device.
5.Select Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

1.Experience of customer as well as merchant handling from last 4 years.
2.Able to resolve the any queries related to their issues.
3.Already worked in chat,email,ticket,social media support.
4.Right candidate because of technical background.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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