Subject: Tech Support Candidate - Ankit Saroha
From: Ankit Saroha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Aug 2022 03:58:25 -0400

| | Tech Support Test

Name | Ankit Saroha
E-mail | [email-masked]
Phone Number | (91) 9971469249
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Analyst | #na | 18500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will try to open that website in some other browser. If it is opening in other browser, then I'll check history of the current browser and clear its cache and cookies.
I'll also check if there is some pop up in the address bar which is preventing the website from being opening.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First, we'll switch on our Bluetooth speaker.  Then, I'll go to the Bluetooth settings of our mobile phone and search for all the available devices. Once I find my device in the list of available devices in the search section, I'll connect with the device by entering the code showing in my Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

First, I have vast experience in technical support profile in one of the reputed company.
I am also getting various performance incentives based on the feedback provided by the users with whom, I have worked while interacting while providing the support.
I also have good command over written and verbal  English communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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