Subject: Tech Support Candidate - Afzaal Habibi
From: Afzaal Habibi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Aug 2022 02:40:44 -0400

Tech Support
Test

Name

Afzaal
Habibi

E-mail

[email-masked]

Phone Number

(+91) 9599017207

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Greater Noida

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Basic
Bioterminals

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cyfuture India Pvt Ltd

Service Desk Engineer

30 if Aug
2022

31500

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Below are the reasons of the website error.

First we checked the network connectivity of our computer.

Check whether the domain record is updated on the DNS server or now.

Check the web address for typos.

May be the server is down on which the website is hosted

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Go to setting menu.

Click on Bluetooth option.

Click on scan device.

Once you found you Bluetooth name then click on it .

Your Bluetooth will be paired.

What according to you makes you a
good candidate for customer service or technical support job?

Having 3 years of experience as a service desk engineer.

Expertise in handling the international client with their technical question

Experience with working for a Data Center which include all the concept of the
server & website,

On a scale of 1 - 5 please rate your
fluency in spoken English

4