Subject: Trainer Candidate - Shubhangana Mishra
From: Shubhangana Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Aug 2022 02:34:37 -0400

Tech Support
Test

Name

Shubhangana
Mishra

E-mail

[email-masked]

Phone Number

(201010) 9871917910

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Ghaziabad

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Acelerar technology

Sr. Process Associate

24000

Previous Employer 1

Previous
Employer 2

If Selected, how much time do you need
to join?

2 months

Please briefly
describe your work experience specifically in Quality?

As a
senior Process associate I am working with Acelerar technology from last 6
years.I am currently handling two different projects one is Product listing and
second is data entry project So, My KRA's as a Senior Process Associate is to
supervise my team members, coordinating with them in day-to-day activities like
completion of projects and relevant tasks within the deadlines as per as
client's requirements and I make sure that we are delivering 100% productivity
with 0% of error. Apart from that I also coordinate with my clients over phone
calls and most of the time over emails as well regarding any conflicts, issues
or training of new projects. As we are working from home so I also have to make
sure that my team members are working properly and they are not facing any
system or internet issues and if somehow it happens then I coordinate with the
technical department as well to resolve the issues in the real time so that it
should not manacle the ongoing project or task. I also look after the invoice
raising process as well. So, this is my overall roles and responsibilities which
I am managing and handling as a senior process associate.

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I am currently handling two different projects one is Product
listing and second is data entry project So, My KRA's as a Senior Process
Associate is to supervise my team members, coordinating with them in day-to-day
activities like completion of projects and relevant tasks within the deadlines
as per as client's requirements and I make sure that we are delivering 100%
productivity with 0% of error. Apart from that I also coordinate with my clients
over phone calls and most of the time over emails as well regarding any
conflicts, issues or training of new projects. As we are working from home so I
also have to make sure that my team members are working properly and they are
not facing any system or internet issues and if somehow it happens then I
coordinate with the technical department as well to resolve the issues in the
real time so that it should not manacle the ongoing project or task. I also look
after the invoice raising process as well. So, this is my overall roles and
responsibilities which I am managing and handling as a senior process
associate.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
Customer service provide good service to their clients and customer and great
customer service increase business of the organization as well from his great
inputs and abilities.

What according to you makes you a
good candidate for this position?

I have experience of 6 years
and I can manage any project which makes me good candidate for this
position.

On a scale of 1 - 5 please rate your fluency in
spoken English

5