Subject: Tech Support Candidate - Chetan kumar Chetan
From: Chetan kumar Chetan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Aug 2022 01:28:46 -0400

| | Tech Support Test

Name | Chetan kumar Chetan
E-mail | [email-masked]
Phone Number | (110092) 7019490147
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar, New delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer | Customer care executive | Aug 10 , 2021 | 22k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

0. Refresh the page
1. I check which kind of error it is
2. Check Is internet working or not.
3. Whether I typed the domain name right or not .
4. Check any adblocker is being used or not
5. Check if someone banned the site in the settings
section of the browser
6. Update the browser and try again
7. Check if you can open the website in other device maybe the site's server might be down and wait

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the blutooth speaker
2. Go to settings in the mobile phone
3. Go to bluetooth and turn it ON
4. Click on Refresh
5. Click on the bluetooth speaker and click pair

What according to you makes you a good candidate for customer service or technical support job? | I am analytically good , I have B.tech in computer science background . Networking , operating system , coding , website design I have basic knowledge of these concepts . I have good communication skills also so will be able to help customers with technology efficiently . I am a reliable worker. That's why I am suitable for the job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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