Subject: Tech Support Candidate - Divesh Singh
From: Divesh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Aug 2022 20:36:34 -0400

| | Tech Support Test

Name | Divesh Singh
E-mail | [email-masked]
Phone Number | (0120) 7000909859
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | upgrad | Academic councellor | 10-06-2022 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will try to ask to open another website if it is working then there is a problem with the website, and if not then try to open it in another browser, and then after that try to open it on then that even if this is not working then clearing the cookies and cache.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the speaker and Bluetooth in the mobile phone and then go to the search mode inside the Bluetooth and find the speaker we are trying to connect and then pair with the speaker and you are good to play music on the speaker.

What according to you makes you a good candidate for customer service or technical support job?

Good Communication and interpersonal skills
Customer focus
Approach and engage
Be polite and a good listener.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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