Subject: Tech Support Candidate - Muzakkir Khan
From: Muzakkir Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Aug 2022 10:54:28 -0400

| | Tech Support Test

Name | Muzakkir Khan
E-mail | [email-masked]
Phone Number | (110025) 7037177174
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi, okhla head
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gigantic | NOC | Still working | 16500
Previous Employer 1 | NDIIT | L1 support | | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I'll check website is running or not
2. I'll check my system is updated or not
3. I'll check blacklist on my IP
4. I'll trace the site

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth settings on phone and refresh to search the name and the click on connect.
What according to you makes you a good candidate for customer service or technical support job? | Technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |