Subject: Tech Support Candidate - JYOTI Singh
From: JYOTI Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Aug 2022 04:37:24 -0400

| | Tech Support Test

Name | JYOTI Singh
E-mail | [email-masked]
Phone Number | (91) 7377060281
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Andhra Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Wipro | Technical support engineer | 10th June | 25000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would like to change the browser or proceed with settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st - open Bluetooth device
2nd - open Bluetooth option in phone and search device.
3rd - pairing or connect with the existing name of Bluetooth device

What according to you makes you a good candidate for customer service or technical support job? | I am having good communication skills and experience to handle the customers globally.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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