Subject: Tech Support Candidate - Vikas Kumar
From: Vikas Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Aug 2022 03:44:20 -0400

| | Tech Support Test

Name | Vikas Kumar
E-mail | [email-masked]
Phone Number | (91) 9582396392
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ginger webs pvt ltd | Operations executive | | 19300
Previous Employer 1 | Technosys groups | Network engineer | | 17000
Previous Employer 2 | Nseit | Chief proctor | | 14500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I checked if my internet connection was working. To check whether internet is working, I open any other website, and if it isn't working, I check whether the ethernet or wifi is connected, and if it's not connected, I connect the cable, then try to open the website. When the internet is working but the site is not working, I check the error message. If the error message is 404, that means this site is not working from the backend.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to your Bluetooth settings on your mobile phone and search the new device after that you will see your speaker name appear on the list of available devices. Select your speaker name. It is now connected.
What according to you makes you a good candidate for customer service or technical support job? | List the customer's problem carefully and then provide a proper solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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