Subject: Tech Support Candidate - Shubham Kumar
From: Shubham Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Aug 2022 03:29:23 -0400

Tech Support
Test

Name

Shubham
Kumar

E-mail

[email-masked]

Phone Number

(0000) 9334416729

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
STATA DATA ANALYSIS, SQL

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Census Of India (Xeam Ventures Pvt Ltd)

Junior Consultant IT

35000

Previous Employer 1

The Earth

IT
Assistant

20/02/2020

18000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

At first open a new tab and check for another
website , if the other website is opening then clear the cookies & cache
once , if none of the websites are opening the check for internet connectivity
by pinging the default gateway and check for network issue accordingly and
troubleshoot

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

At first turn on the Bluetooth in mobile then
turn on the Bluetooth speaker then put the speaker in pairing on mode by long
pressing the dedicated pairing button the select the speaker from the scanned
devices list in mobile phone's Bluetooth menu

What according to
you makes you a good candidate for customer service or technical support
job?

Technical Skill, Root cause diagnosis of the issue that a
customer is facing and most important is to understand and analyze the issues
that a customer is facing and resolve the issue in minimum timespan without any
errors

On a scale of 1 - 5 please rate your fluency in
spoken English

4