Subject: Tech Support Candidate - Akash Gautam
From: Akash Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Aug 2022 03:10:40 -0400

| | Tech Support Test

Name | Akash Gautam
E-mail | [email-masked]
Phone Number | (226021) 9838649130
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-  Restart My Device
2-  we need to check internet connection.
3- After that we need to reload the page.
4- Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on my Bluetooth speaker and switch to pairing mode.
2- Turn on my blutooth on mobile and go to the pair new device and select your blutooth divice and it's done.

What according to you makes you a good candidate for customer service or technical support job? | I have basic technical knowledge to resolve the customer queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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