Subject: Tech Support Candidate - AMAN PRATAP SINGH DHAKRE
From: AMAN PRATAP SINGH DHAKRE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Aug 2022 03:10:18 -0400

| | Tech Support Test

Name | AMAN PRATAP SINGH DHAKRE
E-mail | [email-masked]
Phone Number | (+91) 7906249695
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | AGRA
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
SOFTWARE DEVELOPMENT

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

(1) Restart My Device -> There are many basic problems which can be solved by restarting the device. This technique remove the work load and forces from the device, but before you restart your device, make sure you saved your data to prevent data loss.

(2)Check  the internet connection works ->Open your browser, and try visiting other sites to see if they work. If these sites also doesn't work that means you are not connected to the internet. Fix the connection issues.

(3)Check if the problem is on your end and is down for everybody->Make Sure that if the site you are trying to access is not load only from your side or not accessible for everyone. To check this , Open your browser, and visit a website checker page, such as Down for Everyone or Just Me, and look at the result from the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Put your Bluetooth speaker into pairing mode.

2. Swipe down from the top of the Smartphone's screen.

3.Tap and hold the Bluetooth icon.

4.Select the Option to pair a new device.

5.Select your Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

1. I have a passion for technical support.

2. I have a required qualification for this role.

3. I have a good communication skills in both written and verbal.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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