Subject: Tech Support Candidate - MD AKRAM
From: MD AKRAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Aug 2022 03:04:48 -0400

| | Tech Support Test

Name | MD AKRAM
E-mail | [email-masked]
Phone Number | (201310) 7903388632
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | GR NOIDA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
PRINTER

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TATA PROJECTS LTD | MCA | | 23000
Previous Employer 1 | vyam infosolution | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In this situation we first check internet connection then check URL after that we reset the browser if issue will not resolve then reinstalling the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st Bluetooth device on then Bluetooth device search on phone then click on connect. It will be connected.
What according to you makes you a good candidate for customer service or technical support job? | Quick response, Time managing.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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