Subject: Tech Support Candidate - Mamta Mishra
From: Mamta Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Aug 2022 02:11:48 -0400

| | Tech Support Test

Name | Mamta Mishra
E-mail | [email-masked]
Phone Number | (91) 8287172648
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Cyfuture india pvt ltd | support executive | 19 july 2020 | 22k
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Clear the browser's history and cache or cookies.
Try a different web browser.
Restart computer or device.
Log out and log back in to the account.
Restart internet network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Put your Bluetooth speaker into pairing mode.
2 Swipe down from the top of your screen.
3 Tap and hold the Bluetooth icon.
4 Select the option to pair a new device.
5 Select your Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | Customer satisfaction is the top priority, and hopefully creating loyal, returning customers. Quickly identify the pain point and provide a concise solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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