Subject: Tech Support Candidate - Divya Rastogi
From: Divya Rastogi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Aug 2022 18:46:03 -0400

| | Tech Support Test

Name | Divya Rastogi
E-mail | [email-masked]
Phone Number | (91) 6397937443
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Muzaffarnagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCl | Analyst | NA | 27000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Refresh It and check my internet connection if it is also fine and then I will check the proxy.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Select bluetooth option and enable it.
search the available devices and select the name of speakers.

What according to you makes you a good candidate for customer service or technical support job?

Good Communication skills.
Problem Solving skills.
Attentive listener.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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