Subject: Tech Support Candidate - Shivanshu Kumar Upadhyay
From: Shivanshu Kumar Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Aug 2022 14:43:13 -0400

Tech Support
Test

Name

Shivanshu
Kumar Upadhyay

E-mail

[email-masked]

Phone Number

(+91) 8953793464

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sonbhadra

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

* Opening any other website in different tab.

* Checking the network connection.

* Restarting the Device.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

* Switching
on the bluetooth speaker.

* Turning on bluetooth in mobile.

* Tap on find nearby devices.

* Click on the speaker name in find nearby devices and tap to connect.

What according to you makes you a good candidate
for customer service or technical support job?

*
Experience

* Attitude

* Communication Skills

* Problem Solving

* Maturity and professionalism

On a scale of 1 - 5 please rate your fluency in
spoken English

4