Subject: Tech Support Candidate - Shudhanshu badal
From: Shudhanshu badal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Aug 2022 13:58:37 -0400

| | Tech Support Test

Name | Shudhanshu badal
E-mail | [email-masked]
Phone Number | (201001) 8882390308
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | Network security engineer | 90days | 19,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check my internet connection if it is with good network speed or not,then i will check that error which i am getting is there any error code or not accordingly i will check further
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we need to turn onn speaker and enable pairing mode then i will turn onn Bluetooth on my phone and turn on pairing once my speaker is reflecting then i will select that tab.

What according to you makes you a good candidate for customer service or technical support job?

I have almost 2 year experience of technical support.

According to my experience i will give my 100 percent to my work with full of dedication.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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