Subject: Tech Support Candidate - Amritpal Singh
From: Amritpal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Aug 2022 06:59:24 -0400

| | Tech Support Test

Name | Amritpal Singh
E-mail | [email-masked]
Phone Number | (91) 7888756424
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Amritsar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Hcl Technologies | Analyst | N/A | 19845
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Open a new tab and check to see if you can load another website like google.com or mozilla.org and if the issue persists then check with your internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Settings app.

Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.

Select Bluetooth to view the options.

Select Pair new device to place the Bluetooth device in pairing mode.

Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

1 - Already have experience in how to handle our customers and provide a satisfactory answer.

2 - Effective communication skills.

3 - Patience to listen to customers.

4 - Good sense of humor.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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