Subject: Tech Support Candidate - Sarthak Thapliyal
From: Sarthak Thapliyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Aug 2022 03:31:14 -0400

Tech Support
Test

Name

Sarthak
Thapliyal

E-mail

[email-masked]

Phone Number

(110045) 7060747370

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS -
Advanced
MacOS
Linux
AWS

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First, I will check my internet connection
whether it is connected or not. If the internet is connected then I'll check the
URL is correct or not. If the URL is correct and it is not working, then I'll
check my browser. Maybe the problem is with the browser. If I got an error in
browser, then I'll change my browser and browse www.ndtv.com.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Power on the Bluetooth speaker.

Step 2- In mobile phone, ON the Bluetooth and get connected with it.

Step 3- Mobile phone searches for the nearby Bluetooth devices and select your
Bluetooth Device.

Step 4- It starts pairing and will get a pairing code in your phone which you
have to accept and your mobile phone will get connected to your Bluetooth
Speaker.

What according to you makes you a good candidate
for customer service or technical support job?

The first
job of customer service is to listen your customer's queries.

As I am a good listener and I have a good technical knowledge about the devices
which we are using in our daily lives.

From my perspective, customer service provider have good knowledge of it and
also listens to them completely and try to resolve their queries and understands
their problem.

On a scale of 1 - 5 please rate your fluency in
spoken English

4