Subject: Tech Support Candidate - Shashwat Yadav
From: Shashwat Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Aug 2022 02:16:48 -0400

| | Tech Support Test

Name | Shashwat Yadav
E-mail | [email-masked]
Phone Number | (91) 9410835739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 62
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Magenoto Software Solution | L2 Support Engineer | 26/08/2022 | 25000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Use website down checker to know that only single user facing this problem.

Ping checker for sending signal to ip address and how long it will respond based on it we can know that ip address connection is working or not.

Diagnostic tool for website management and troubleshooting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth in mobile phone.
Tap pair new device
Open Bluetooth on speaker
In mobile phone check your speaker name and click on it to pair.

What according to you makes you a good candidate for customer service or technical support job? | I have good technical knowledge and experience of almost 2yrs.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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