Subject: Trainer Candidate - Nisha Maheshwari
From: Nisha Maheshwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Aug 2022 02:10:52 -0400

| | Tech Support Test

Name | Nisha Maheshwari
E-mail | [email-masked]
Phone Number | (91) 7404423194
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Chandigarh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Process trainer | 1oct | 26000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | After 30days

Please briefly describe your work experience specifically in Quality?

I aligned with 3teams , there is 65 advisors. We need to take care of them to improve their performance. We do audits on daily basis. Team connect. Refresher, briefings, dip check.
We also do focus audits, live audits.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is to give services to clients only whereas great customer service is to give customer satisfactory service as they expect.
What according to you makes you a good candidate for this position? | Who can have all the skills to handle any situations.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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