Subject: Arabic Language Test - Ali Moulhim
From: Ali Moulhim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Aug 2022 12:19:01 -0400

| | Foreign Language Screening Test

Name | Ali Moulhim    /  (+91) 8128497083    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
We received your email, and we are sorry for this mistake. After careful checking of the your order and your email details, we found that the address that you provided it to us was wrong. The previous provided address is (PA) and the new address is (NA). We will reship the item to your new address that you mention to it in your email. It is expected to be delivered to you tomorrow between 3PM - 6PM. We thank you for your interesting in our products and for your patient. Please, feel free to contact us if you did not receive your order or if you have other questions.
Greetings
Information Office of .... Company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
we received your email and we regret for this. The pied items could not be returned but it could be replaced. We will forward your email to replacement department in our company. They will provide you anther TV Cabinet from the same model as soon as possible.  We thank you for your interesting in our products and for your patient. Please, feel free to contact us if you did not receive your order or if you have other questions.
greetings

| |