Subject: Tech Support Candidate - Mandakini Gaur
From: Mandakini Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Aug 2022 09:00:23 -0400

| | Tech Support Test

Name | Mandakini Gaur
E-mail | [email-masked]
Phone Number | (011) 8860708989
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Applications earthrise cloas and macro tools

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Domain trainer | Currently working | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check the wifi then I will check if my Cisco and Zscaler is working fine or not. Then i will check if I am entering the correct VPN followed with my correct password. Also password should not be the expired one. If I am still finding the issue then I will go for a restart. Lastly, I will then try to connect with my IT team  to resolve the issue. I will raise the appropriate ticket and wait for IT to work on it.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will Begin with my Bluetooth option provided on my phone. I can turn it on with two different ways. First way is to simply slide down my main screen of my phone and turn on my Bluetooth and second way is to go on settings option provided inside my phone and turn it on from there. Then I will turn on the Bluetooth device and check for the same device name searched by my phone. I will tap on the same device to connect successfully. Once it is connected I can use the same.

What according to you makes you a good candidate for customer service or technical support job?

Being patient and calm behaviour helps to understand the other side/customers better.
Listeners allow others to speak and explain themselves.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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