Subject: Trainer Candidate - Bidipta Dutta Bidipta
From: Bidipta Dutta Bidipta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Aug 2022 07:20:36 -0400

| | Tech Support Test

Name | Bidipta Dutta Bidipta
E-mail | [email-masked]
Phone Number | (+91) 8420208263
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | I need to relocate

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Taskus | Tl | June'22 | 38k
Previous Employer 1 | Teleperformance | AM QA | Sep'21 | 34k
Previous Employer 2 | Concentrix | Cce | Oct'2017 | -

If Selected, how much time do you need to join? | Immediate joiner
Please briefly describe your work experience specifically in Quality? | Managing a team of 10 QAs, WBR,MBR,QBR. Client calibrations, quality dashboard, QA score card etc
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | There was a time when our process was going through a very difficult situation with regards to the quality audits done by the client as the scores were not nearly even the same as internal audit score. After a lot of analysis,rca and drill downs we came to know that the client audits were actually not completely right. Then we discussed the same with the client and introduced cross check audits or rebuttals and got this situation fixed.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The difference between Good and great customer service is same as a passive rating and a straight promoter. Good service means we were able to help or sort out the issue however a great service offers a "WOW" experience which is memorable for the customer with a personal touch.
What according to you makes you a good candidate for this position? | My experience in this field, my capacity to learn things quickly and my immediate presence of my to handle any situation makes me stand out.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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