Subject: Re: QA- Test
From: Deeksha Dadu <[email-masked]>
To: simran gupta <[email-masked]>, Aishwarya Jaiswal <[email-masked]>
Date: Tue, 23 Aug 2022 09:22:43 +0000

Hi Simran,

Thank you for taking time out to do this. Unfortunately, the audits did not meet the expectation and hence, you were not selected for the position.

Good luck

Kind regards,
Deeksha
________________________________
From: simran gupta <[email-masked]>
Sent: Tuesday, August 23, 2022 2:46 PM
To: Aishwarya Jaiswal <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Subject: Re: QA- Test

Hi Aishwarya

Case 1 - According to my knowledge associated didn't apologized to the customer for the inconvenience caused to him,associate to apologize first then he should inform him about the refund.
So on the first case there was no empathy and sympathy on the mail,direct solution was given to the customer.

Case 2 - According to my knowledge the wait time was more from the associate side,associate could have been more quick to reply. This hampers the customer experience and customer satisfaction.

On Mon, Aug 22, 2022, 2:36 PM Aishwarya Jaiswal <[email-masked]<mailto:[email-masked]>> wrote:

Dear Simran,

It was a pleasure speaking with you.

As discussed, sending you the cases for audits.

Please go through the 2 attached PDFs. They are screenshots of 2 different customer tickets.

Please let us know in your opinion without detailed knowledge of the account what went wrong in them, and what could have been done better. Kindly revert to us with your observations.

Kindly pay attention to detail.

Thank you

Regards,
Aishwarya