Subject: Re: QA- Test
From: simran gupta <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Tue, 23 Aug 2022 14:46:57 +0530

Hi Aishwarya

Case 1 - According to my knowledge associated didn't apologized to the
customer for the inconvenience caused to him,associate to apologize first
then he should inform him about the refund.
So on the first case there was no empathy and sympathy on the mail,direct
solution was given to the customer.

Case 2 - According to my knowledge the wait time was more from the
associate side,associate could have been more quick to reply. This hampers
the customer experience and customer satisfaction.

On Mon, Aug 22, 2022, 2:36 PM Aishwarya Jaiswal <
[email-masked]> wrote:

>
>
> Dear Simran,
>
> It was a pleasure speaking with you.
>
> As discussed, sending you the cases for audits.
>
> Please go through the 2 attached PDFs. They are screenshots of 2 different
> customer tickets.
>
> Please let us know in your opinion without detailed knowledge of the
> account what went wrong in them, and what could have been done better.
> Kindly revert to us with your observations.
>
> Kindly pay attention to detail.
>
>
> Thank you
>
> Regards,
> Aishwarya
>
>