Subject: Trainer Candidate - Pratima Pandey
From: Pratima Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Aug 2022 04:59:48 -0400

| | Tech Support Test

Name | Pratima Pandey
E-mail | [email-masked]
Phone Number | (91) 8429814077
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Quality analyst | Completed | 30,000
Previous Employer 1 | Tech M | Quality analyst | Completed | 20,000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate joiner

Please briefly describe your work experience specifically in Quality?

I am auditing all the calls, sharing real time feedback
Taking quality session.
Taking refresher seasion and training session.
Preparing excel sheet of Quality audit

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Nothing like that
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good listener

What according to you makes you a good candidate for this position?

Having good communication skills
Obedient to their roles and responsibilities

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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