Subject: Trainer Candidate - Rishap Madaan Rishap
From: Rishap Madaan Rishap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Aug 2022 03:42:55 -0400

| | Tech Support Test

Name | Rishap Madaan Rishap
E-mail | [email-masked]
Phone Number | (91) 9878621733
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pharmeasy Surgicare | Quality Analyst | Na | 48000
Previous Employer 1 | Concentrix | Temp QA | 28 march | Na
Previous Employer 2 | Mattsen Kumar | Quality analyst | June | Na

If Selected, how much time do you need to join? | 15-30 days
Please briefly describe your work experience specifically in Quality? | I was the first QA in Pharmeasy Surgicare and I'm the one who set the quality parameters here and now handling the responsibilities of Qa Manager. I'm having the team of 2 QA's and Total agents.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | As I discussed previously that I was the first QA here and I faced lots of difficulties while setting the quality parameters as the category managers was against the quality and no one was here for supporting me. Then I requested to founder of the company for one meeting with me. Then I explained the quality importance to them as they don't aware about the quality work. Then He supported me little bit and I implemented the quality parameters here.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service will get the problem solved eventually. Great customer service will get it solved immediately, doing everything they can to solve the problem at hand.

What according to you makes you a good candidate for this position?

My building experience and managing skills makes me an ideal candidate for this position.
Currently I'm managing the team of 2 QA's and almost 60 agents.  My team management experience helps alot in this. I can bring my experiences to this job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |