Subject: JD- Technical Support
From: Aishwarya Jaiswal <[email-masked]>
To: [email-masked]
Date: Tue, 23 Aug 2022 00:21:06 -0700 (MST)

Hello Vishal , 

It was pleasure taking with y, here is JD for the Process of Technical Support 

Job description 

    * .We are an International Cutomer Service Management company based in Noida . You would be responsible to assist our global customers over Chats, Calls and Emails and help solve technical problems they are having with our products. We represent a high-end enterprise audio equipment brand for headsets, conference room audio video equipment. Customers use our equipment in different environments such as with Zoom, MS Teams, Cisco Phones, Avaya Phones and hundreds of other possible set-ups. 

Required Candidate profile 

The candidate should have 

    * Ability to understand the customer concerns and isolate the problem by probing 
    * Excellent communication skills in English (both written and spoken) 
    * Neutral accent in English to communicate with our customers from around the world 
    * Flexibility to work in 24x7 environment 
    * Excellent understanding of MS Windows OS 
    * Goal driven, self motivated, well organised 
    * Experience in or knowledge of Audio Equipment will help 

You would be working as part of a global team, so you should be a team player. 

Perks and Benefits 

Excellent Compensation, Mediclaim, Accidental Insurance, Bonus, incentives etc 

Additional Information: As a Tech Support Engineer you will be working in our Global Support group. Experience in Product Support or Application Support will be an added advantage but not required. You should be able to troubleshoot issueswith Audio devices (hardware support) based on training provided. 

Since you will be required to communicate with our customers over Chats , Emails and Phone calls,you should be able to fluently speak grammatically correct English in Neutral accent. 

Further as our Technical Support team works in shifts ,you may be required to work in US,Europe or Asia time zones. 

Thanks 
Regards 
Aishwarya