Subject: Trainer Candidate - Nitin Kashyap
From: Nitin Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Aug 2022 12:30:03 -0400

| | Tech Support Test

Name | Nitin Kashyap
E-mail | [email-masked]
Phone Number | (91) 9560208271
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chhatarpur new delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Doubtnut | Quality Analyst and trainer | June 2022 | 30k
Previous Employer 1 | Globiva | Quality Analyst | March 2020 | 22k
Previous Employer 2 | Teleperformance | Executive | July 2019 | 15k

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | Audit the daily call feedback dipcheck, MTD TNI, quality session
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

If company provide good product and service on time.
Company provide better information and product prices better then other also solutions on time.

What according to you makes you a good candidate for this position? | Team work, motivated person also motivated to team members when they comes in session
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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