Subject: JD- Quality Analyst
From: Aishwarya Jaiswal <[email-masked]>
To: [email-masked]
Date: Mon, 22 Aug 2022 05:50:33 -0700 (MST)

Hello Sakshi , here is the- 

Job description 

The candidate will be responsible for managing customer service projects for our global clients. Roles and responsibilities include: 

    * Conduct quality audits on E-mails, and Chats 
    * Document audits, identify problem areas, prepare quality reports 
    * Train people to fill gaps identified in the audits 
    * This role is individual contributor role 

Required Candidate profile 

The Applicant must have excellent understanding of customer service environment 

        * Have Excellent communication skills 
        * Experience in Quality Audits, preferably in an International BPO environment 
        * Eye for details 
        * Excellent English 
Role [ https://www.naukri.com/quality-analyst-jobs | Quality Analyst ] 
Industry Type [ https://www.naukri.com/bpo-call-centre-jobs | BPO / Call Centre ] 
Functional Area [ https://www.naukri.com/quality-assurance-jobs | Quality Assurance ] 
Employment Type Full Time, Permanent 
Role Category Business Process Quality 
Education 
UG : Any Graduate 
Key Skills 
[ https://www.naukri.com/quality-management-jobs | Quality Management ] 
[ https://www.naukri.com/quality-audit-jobs | Quality Audit ] [ https://www.naukri.com/team-management-jobs | Team Management ] [ https://www.naukri.com/qa-jobs | QA ] [ https://www.naukri.com/customer-service-jobs | Customer Service ] [ https://www.naukri.com/quality-analyst-jobs | Quality Analysis ] [ https://www.naukri.com/quality-checking-jobs | Quality Check ] Quality Reporting [ https://www.naukri.com/team-leader-jobs | Team Leading ] [ https://www.naukri.com/quality-assurance-jobs | Quality Assurance ] [ https://www.naukri.com/quality-control-jobs | Quality Control ]