Subject: Re: QA-Test
From: Deeksha Dadu <[email-masked]>
To: Dhiraj Chandra <[email-masked]>, Aishwarya Jaiswal <[email-masked]>
Date: Mon, 22 Aug 2022 08:00:07 +0000

Hi Deheeraj,

Thank you for taking time out to do this. Unfortunately, the audits did not meet the expectation and hence, you were not selected for the position.

Good luck

Kind regards,
Deeksha
________________________________
From: Dhiraj Chandra <[email-masked]>
Sent: Monday, August 22, 2022 9:40 AM
To: Aishwarya Jaiswal <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Subject: Re: QA-Test

Dear Aishwarya,

Firstly : I would like to thankyou for your email.

Pic 1 -

Error 1st - Mansoor full email was not visible after ...

Error 2 - Agent tone is bit agressive reply must need to be more polite Incase of both refundable or non refundable.

As per the company policy if agent or user choose the reply of quality parameters yes he/she would be getting good score.

A better understanding of this email for me to learn the SOP's and make my own home work on it.

Regards,
Dhiraj Chandra

On Sat, 20 Aug, 2022, 4:00 pm Aishwarya Jaiswal, <[email-masked]<mailto:[email-masked]>> wrote:
Dear Dhiraj,

It was a pleasure speaking with you.

As discussed, sending you the cases for audits.

Please go through the 2 attached PDFs. They are screenshots of 2 different customer tickets.

Please let us know in your opinion without detailed knowledge of the account what went wrong in them, and what could have been done better. Kindly revert to us with your observations.

Kindly pay attention to detail.

Thank you

Regards,
Deeksha