Subject: Re: QA-Test
From: Dhiraj Chandra <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Mon, 22 Aug 2022 09:40:16 +0530

Dear Aishwarya,

Firstly : I would like to thankyou for your email.

Pic 1 -

Error 1st - Mansoor full email was not visible after ...

Error 2 - Agent tone is bit agressive reply must need to be more polite
Incase of both refundable or non refundable.

As per the company policy if agent or user choose the reply of quality
parameters yes he/she would be getting good score.

A better understanding of this email for me to learn the SOP's and make my
own home work on it.

Regards,
Dhiraj Chandra

On Sat, 20 Aug, 2022, 4:00 pm Aishwarya Jaiswal, <
[email-masked]> wrote:

> Dear Dhiraj,
>
> It was a pleasure speaking with you.
>
> As discussed, sending you the cases for audits.
>
> Please go through the 2 attached PDFs. They are screenshots of 2 different
> customer tickets.
>
> Please let us know in your opinion without detailed knowledge of the
> account what went wrong in them, and what could have been done better.
> Kindly revert to us with your observations.
>
> Kindly pay attention to detail.
>
>
> Thank you
>
> Regards,
> Deeksha
>