Subject: Trainer Candidate - Ankit Maurya
From: Ankit Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Aug 2022 15:25:06 -0400

| | Tech Support Test

Name | Ankit Maurya
E-mail | [email-masked]
Phone Number | (91) 8009002750
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aegis ltd | Quality lead | | 22000
Previous Employer 1 | Hcl technologies | CSE | Sep, 2018 | 15000
Previous Employer 2 | Aegis ltd | CSE | October,2016 | 9000

If Selected, how much time do you need to join? | 30

Please briefly describe your work experience specifically in Quality?

Preparing DQR (Daily quality report)
Managing audit target defined by client with available QAs
Tracking 100% feedback coverage and mapping feedback efficacy
Conducting compliance check on SLA targets defined by client
Conducting TTQ and ATA
Conduct dip checks
RCA
QA attrition and shrinkage

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Never faced any challenge, all reports which are required at the time of review were updated daily so there was no challenge in collating data for review or sharing MTDs
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is where associate assist user with standard SOP with good communication on other hand great customer service is where associate goes extra mile to help user with their intelligence and think of ways to solve problems which normal SOP does not provide
What according to you makes you a good candidate for this position? | A good candidate for this position is who is tenure in quality and possess good work experience with practical knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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