Subject: Trainer Candidate - Himangni Chauhan
From: Himangni Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Aug 2022 02:09:14 -0400

| | Tech Support Test

Name | Himangni Chauhan
E-mail | [email-masked]
Phone Number | (110092) 9891008581
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformace | QA | 3 july 2022 | 32k
Previous Employer 2 | Concentrix | QA | 7dec 2021 | 30k

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in Quality? | Auditing calls ... providing feedback...RCA
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | ..
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great cx service is when the cx is delighted by the service provided to him with proper assistance.
What according to you makes you a good candidate for this position? | I am quick learner and thinks out of the box .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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