Subject: Tech Support Candidate - PRABHAT PRABHAKAR
From: PRABHAT PRABHAKAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jul 2022 10:25:01 -0400

Tech Support
Test

Name

PRABHAT
PRABHAKAR

E-mail

[email-masked]

Phone Number

(91) 9852420712

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP
Ticket Monitoring, Basics of AWS

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

902796

Sr. Service Desk Executive

28 Aug

22000

Previous
Employer 1

NA

Desktop Support Engineer

NA

16000

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

It can be a server or user system problem.

First, we determine whether an internet connection is available.

Second, ask the user if they have access to that site or not.

Third. Verify the proxy settings

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Initially,
using Bluetooth on a mobile device and a Bluetooth speaker

Then, on a mobile device, select "pair new device."

Select the speaker name from the third prompt.

Fourth, choose the "pair" option.

Both gadgets are currently linked.

What according to
you makes you a good candidate for customer service or technical support
job?

Condidate must come before his Shift at least 10 min.

good listening and communication skills

Good sense of humor.

Multi-tasking

On a scale of 1 - 5 please rate your fluency in
spoken English

3