Subject: Tech Support Candidate - Priyanka Singh
From: Priyanka Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jul 2022 09:30:46 -0400

Tech Support
Test

Name

Priyanka
Singh

E-mail

[email-masked]

Phone Number

(+91) 7869621088

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida sector 61

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Jconnect Infotech Ltd.

IT Recruiter

NA

31000

Previous Employer 1

E-Solutions

IT
Recruiter

6th may 2022

21000

Previous Employer 2

Infinitysts

IT
Recruiter

14th jan 2022

20000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly
make sure that internet connection work. If internet connection work properly
then I will restart my  device. Then After make sure search results load
properly. If searching doesn't work, then there's reason to believe that my
device is  not connected to the Internet. Fix the connection issue before
proceeding.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

firstly turn on the Bluetooth speaker, then
after turn on the Bluetooth of the mobile. Go to the setting of mobile's
Bluetooth and then  start searching the name of Bluetooth speaker and the press
on the name of Bluetooth speaker. Finally Bluetooth speaker will
connected.

What according to you makes you a good candidate
for customer service or technical support job?

As I have
1 year of experience in IT Helpdesk and  I have done training on Networking as
well as on CCNA..i also have 10 month of Experience in IT Recruiter

On a
scale of 1 - 5 please rate your fluency in spoken English

3