Subject: Tech Support Candidate - Samresh Prasad
From: Samresh Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jul 2022 08:06:53 -0400

Tech Support
Test

Name

Samresh
Prasad

E-mail

[email-masked]

Phone Number

(91) 8882574359

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Airtel

Noc engineer

60

20000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Dear team,

First of all checking the link status with 1500 mtu. Also try to ping gateway
IP.

Thanks

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Settings

Connecting & sharing

Bluetooth

What according to you makes you a good candidate
for customer service or technical support job?

Yes, i
know how to resolve the customer issue . First of coordinating with customer and
listen query.

On a scale of 1 - 5 please rate your fluency in
spoken English

3