Subject: Tech Support Candidate - Nausee Bano
From: Nausee Bano <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jul 2022 07:22:45 -0400

Tech Support
Test

Name

Nausee
Bano

E-mail

[email-masked]

Phone Number

(91) 8535906303

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Okhla Shaheen bagh

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Networking - basic
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hcl

Senior Analyst

NA

25k

Previous
Employer 1

Wipro

Senior Associate

7sep

14k

Previous
Employer 2

Vodafone

Associate

May

11k

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1st step I will check user other browser working
or not then I will check the internet connection. If internet proper connect
then and other browsers like Chrome working edge not working I will reset the
network then again if not working I will restart the PC then issue will be
resolved.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Simply on speaker Bluetooth and then on mobile
phone search the speaker name then connect.

What according to
you makes you a good candidate for customer service or technical support
job?

Customer service is a more important part of any business
because if you provide good service then business automatically increase. We
need be patience with the customer if any irrate customer is there need
rapobuild with customer. I got award from the HP for good customer service.

On a scale of 1 - 5 please rate your fluency in
spoken English

5