Subject: Tech Support Candidate - Rajesh Kumar
From: Rajesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jul 2022 06:46:02 -0400

Tech Support
Test

Name

Rajesh
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8278602774

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Microland

Service desk analyst

20000

Previous
Employer 1

Proprintech IT Solutions

Sr. Deaktop engineer

15 Dec
2021

15000

Previous Employer 2

Aforeserve

Network
Engineer

8000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Will ask What is the error.

Will check colleagues haven't any internet issue.

Will check the link proper or not.

If VPN required will ask collegue to connect with VPN.

Will check browser cookies

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

On bluetooth speaker first.

On bluetooth in mobile

Scan for device with which collegue want to connect

Select the device and will connect.

What according to you makes you a good candidate
for customer service or technical support job?

I have
good experience with customers. Satisfaction of customer is necessary for
me.

On a scale of 1 - 5 please rate your fluency in
spoken English

4