Subject: Tech Support Candidate - Ravi Raj
From: Ravi Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jul 2022 06:13:19 -0400

Tech Support
Test

Name

Ravi
Raj

E-mail

[email-masked]

Phone Number

(91) 8084818465

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Ss supply chain

It
ADMINISTRATOR

05/07/2022

25000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.

Restart My Device

Many of problems shorted on that process

2.Make Sure the Internet Connection Works

3.Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Power on of Bluetooth device on both
Mobile& speaker then pair with devices and then connect

What
according to you makes you a good candidate for customer service or technical
support job?

Must have a strong characteristic and spirit for
good and sound customer service. He should be able to work with people and must
have strong communication skills. Must be able to establish a good working
rapport with the clients quickly. He should be willing to work at odd hours at
times

On a scale of 1 - 5 please rate your fluency in
spoken English

4