Subject: Tech Support Candidate - Sudhakar Pandey
From: Sudhakar Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jul 2022 05:17:56 -0400

Tech Support
Test

Name

Sudhakar
Pandey

E-mail

[email-masked]

Phone Number

(91) 7081652477

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

LUCKNOW

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking - basic
VMware,
Active Directory, VPN, ITIL v4

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL Technologies

Senior Analyst

28 June
2022

23308

Previous Employer 1

Startek

Customer Support
Executive

19 May 2022

13882

Previous Employer 2

Startek

Customer Support
Executive

3 Oct 2020

12413

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Look for the error on the webpage.

2. Make sure internet connection is working normally.

3. Refresh the page.

4. Make sure Cookies are enabled

5. Check for website certificates are valid.

6. Try opening website on another web browser.

7. Make sure the web browser is up to date.

8. Check if the website is down for everybody or just me by going on
"https://downforeveryoneorjustme.com/"

9. Use a Ping Checker.

10. Try reaching the website from other devices- mobile, tab, etc.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on the speaker.

2. Turn On Bluetooth on the mobile and wait for the speaker name to be shown on
the scan list.

3. Click on the speaker name and pair both speaker and mobile devices.

4. Once paired/connected, enjoy music!!!!

What according to
you makes you a good candidate for customer service or technical support
job?

1. Logical thinking.

2. Active listener to customer needs.

3. Ability to ask necessary probing questions to get the exact problem.

4. Document the problem in easy-to-understand sentences.

4. Quickly solve the problem as per pre-defined steps.

5. Check whether the problem is solved or not.

6. Close the problem.

On a scale of 1 - 5 please rate your fluency in
spoken English

4