Subject: Tech Support Candidate - Mona Sharma
From: Mona Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jul 2022 04:08:24 -0400

Tech Support
Test

Name

Mona
Sharma

E-mail

[email-masked]

Phone Number

(93403) 55210

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Gwalior

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Many
basic problems can be solved simply by restarting your device. This clears
caches and forces the device to re-load the programme or web page you may be
having an issue with, rather than use something that may be partially wrong.

Open your browser. In the address bar at the top, type in google.com, then
push Enter or Return.

Make sure you're able to load Google.com. Once this loads, make sure you're
able to search. Type something in the search box, then select Google
Search.

If searching doesn't work, then there's reason to believe that you're not
connected to the Internet. Fix the connection issue before
proceeding.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

steps to connect Bluetooth speaker

1.Put the speaker in pairing mode

2.Switch on Bluetooth in mobile phone

3.Wait for the phone to connect

4.Connect and play music

What according to you makes you a
good candidate for customer service or technical support job?

I think it's experience. You can always have better trust in
someone who has experience of doing something and their achievements on that
experience is a great factor too. Second is attitude. A person with a positive
personality will always be a good factor in any job. Someone who sees every
problem as an opportunity to improve or showcase their skills is a great
addition to a company. Lastly, education. Though it is very important to some
that you have at least a diploma, it doesn't necessarily mean that to others.
Some companies give priority to training that is particular to the job you are
applying for.

On a scale of 1 - 5 please rate your
fluency in spoken English

5