Subject: Tech Support Candidate - samrat sharma
From: samrat sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jul 2022 03:59:22 -0400

Tech Support
Test

Name

samrat
sharma

E-mail

[email-masked]

Phone Number

(411015) 7020998608

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Pune

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking -
advance
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Verificient tenchnolegies

Data analyst

Working

25k

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Many basic problems can be solved simply by
restarting your device. This clears caches, and forces the device to re-load the
program or web page you may be having issue with, rather than use something that
may be partially wrong.

Make Sure the Internet Connection Works

Open your browser. In the address bar at the top, type in google.com, then push
Enter or Return.

Make sure you're able to load Google.com. Once this loads, make sure you're able
to search. Type something in the Search box, then select Google Search.

Make sure JavaScript is enabled

While all websites should aim to work as best as possible without relying on
JavaScript, the fact is that most websites these days do unfortunately require
JavaScript to be enabled. If you don't have JavaScript enabled then some
websites won't load at all, or will only partially load, so making sure you've
got it enabled in your web browser is a good place to start.

Make sure Cookies are enabled

The next step is to check whether cookies are enabled. You should only ever need
"First-party cookies" enabled ("Third-party cookies" are only usually used by
advertisers and social network trackers) - but if you need to, you can check if
Third Party cookies are enabled as well

Make sure your web browser is up to date

If you're using a very old web browser then it might be having trouble working
with modern websites. First, check if your web browser is up to date or not if
not then update

Now at the last we will figure out the network

Configuring to Google Public DNS

Sometimes inconsistency with your DNS can cause such errors. To eliminate it
switch to Google Public DNS.

How to change or configure to Google DNS?

Run the command ncpa.cpl

In Network Connections select Properties of your current network by
Right-clicking.

Choose Internet Protocol Version 4 (TCP/IPv4)

Choose Use the following DNS server addresses and modify them with the following
values

8.8.8.8

8.8.4.4

Similarly, Choose Internet Protocol Version 6 (TCP/IPv6) and change the DNS
as

2001:4860:4860::8888

2001:4860:4860::8844

Restart your network and check. Hope it works :)

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Swipe down from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your
device.

What according to you makes you a good candidate
for customer service or technical support job?

I believe
that I am the best candidate for this position because of my extensive customer
service and management experience and my ability to adapt to any situation. I
have a passion for success and goal oriented demeanor that would push me to
accomplish my set tasks. Also, with my personable character, I can work well and
communicate with others to contribute to team efforts. In all that I do, I would
strive to advance the company, and I feel that my previous work experience
proves that.

On a scale of 1 - 5 please rate your fluency in
spoken English

5