Subject: Tech Support Candidate - Vikas Swarnkar
From: Vikas Swarnkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jul 2022 02:48:40 -0400

Tech Support
Test

Name

Vikas
Swarnkar

E-mail

[email-masked]

Phone Number

(8770951985) 8770951985

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking
- advance
Hardware - Basic
Hardware -
Advanced
VoIP
telecom

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Conneqt Business Solutions ltd

Technical Support

30 june
2022

25000

Previous Employer 1

Risenberg Infratel Pvt
Ltd

Networking and Telecom Project Coordinator

28 Sep 2020

33000

Previous Employer 2

Aarambh Resourcing
Solution

Project Coordinator

31 Dec 2019

24000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Open a new tab and check to see if you can load
another website like google.com or mozilla.org

Launch another browser, like Internet Explorer or Microsoft Edge, and try to
open the site you were having problems with.

The connection was interrupted

The connection was reset

The connection has timed out

Click the menu button to open the menu panel.

Click History and select Clear Recent History

In the Time Range to clear drop-down, select Everything.

Below the drop-down menu, select both Cookies and Cache. Make sure other items
you want to keep are not selected.

Click OK.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Windows laptop or desktop, make sure Bluetooth
is enabled by either right-clicking the Bluetooth icon in the Notifications area
or going to Control Panel Hardware and Sound  Devices and Printers

What
according to you makes you a good candidate for customer service or technical
support job?

the job like communication skills,
problem-solving skills, and passion for customer service, and lean into the
aspects of your current or past positions that you love and excel at that are
also part of the job you hope to get

On a scale of 1 - 5
please rate your fluency in spoken English

4