Subject: Tech Support Candidate - Pranjali Kundu
From: Pranjali Kundu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jul 2022 02:41:06 -0400

Tech Support
Test

Name

Pranjali
Kundu

E-mail

[email-masked]

Phone Number

(91) 9670992565

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Balrampur

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

Na

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First, let's figure out where the problem is

With a little detective work, we can narrow down the cause of the problem.

Open a new tab and check to see if you can load another website like google.com
or mozilla.org.

If you can open another site, skip down to The problem only happens with certain
websites.

If you can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer or Microsoft Edge, and try to
open the site you were having problems with.

If the site works in another browser, see The problem only happens in
Firefox.

If the site doesn't work in another browser, check out The problem happens in
all web browsers.

If you see any of these error messages, it might just be a problem with
Firefox's cache:

The connection was interrupted

The connection was reset

The connection has timed out

Try clearing Firefox's cookies and cache

Do these steps and then reload the website you're having trouble with.

Click the menu button Fx89menuButton to open the menu panel.

Click History and select Clear Recent History…

In the Time Range to clear: drop-down, select Everything.

Below the drop-down menu, select both Cookies and Cache. Make sure other items
you want to keep are not selected.

Click OK.

If clearing Firefox's cookies and cache didn't work, it's probably a sign that
there is a problem with the website itself. In that case you'll just have to
wait for it to get fixed. With big sites like Twitter or Facebook this may only
be a few minutes.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn
Bluetooth on or off

Swipe down from the top of the screen.

Tap Bluetooth .

Tip: To save battery, turn off Bluetooth when not in use. Bluetooth is off in
Airplane mode.

Step 1: Pair a Bluetooth accessory

Important: Your devices stay paired until you unpair them.

Step 2: Connect

Swipe down from the top of the screen.

Make sure Bluetooth is turned on.

Touch and hold Bluetooth .

In the list of paired devices, tap a paired but unconnected device.

When your phone and the Bluetooth device are connected, the device shows as
"Connected."

What according to you makes you a good candidate
for customer service or technical support job?

Customer
First" is a mantra for any Organisation to suceed in its business. I follow this
mantra.  Being responsive with positive attitue, taking accountability &
ownership, understanding Customer issues as a partner and providing proactive
cost effective and best solutions towards the problems before the Customer
realizes would definitely differentiate you from others.

On a scale of 1 - 5 please rate your fluency in
spoken English

3